FAQs

  • What is CBD?

CBD, otherwise known as Cannabidiol, is a chemical compound that is found naturally in the cannabis plant. Over the last 40 years, research and studies have been conducted, highlighting the potential of CBD and the benefits it can provide users with.

  • Is CBD legal in the UK?

CBD (cannabidiol) is fully legal in the UK, as well as many European countries. However, all CBD sellers must be compliant with CBD legislation and supply CBD with under 0.2% THC. At Zenpaw, we meet all legislation and more, to ensure the highest quality CBD in the UK.

  • Can I Return A Product?

Once the order has been dispatched, you can return your goods within 30 days. Please note that the goods must be unopened with the seals intact. We are unable to accept a return if the product has been opened or used. If you wish to return or cancel goods, get in touch with us via email and quote your order number.

  • Will I Receive A Refund If I Return A Product?

When you return a product, it will be inspected on arrival and we will send you an email to notify you if the return has been approved or rejected for a refund. If approved, then your refund will be processed.

  • How Should I Store Hemp Oil?

Ideally, the best way to store CBD products, such as Hemp Oil, is in a location away from any extreme moisture, heat or light. You also want to ensure that it’s stored in an upright position and at a stable temperature. A dry pantry or refrigerator are both suitable places to store your Hemp oil.

  • Will My Dog Get High?

As Hemp Oil doesn’t contain the same psychoactive properties as THC, this means that it can be ingested without the side effects that are associated with marijuana or cannabis.

  • Are The Products Non-GMO?

Yes! All our products are not genetically modified in any way at Zenpaw.

  • Does Hemp Oil Interact With Other Food Supplements Or Medication?

Please consult with your Vet prior to Giving your pet any new supplements or medications. This will ensure that there aren’t any conflicts in their effects on Your Pets system. If your question hasn’t been answered, then please don’t hesitate to contact our team at Zenpaw and we will be happy to help!

  • How Can I Get In Touch For More Information?

Our team are here to help, so if you would like to find out more about CBD or our range, you can get in touch through our online contact form. Simply fill out your name, contact details and your message and will aim to get back to you with 24 hours.